The hottest media topic right now is Lance Armstrong and his interview with Oprah Winfrey. The story of the interview has been leaking out for days. Everyday seems to bring a new tidbit and media frenzy as viewers prepare to tune in to see if Oprah will provide absolution to Armstrong and his tattered brand. ..
Washington, DC seem dysfunctional to many Americans lately. The word compromise seems to have become a dirty word, as legislators on both sides of the aisle fear that if they don’t take the most extreme views, they will face a primary challenge. But it isn’t merely Congress that is suffering from a public relations problem, ..
As we close 2012, this was a year of crisis communications. From the need to respond to tragedies to corporate decisions to divorces, 2012 showed why any organziation or celebrity needs a crisis communications plan in place. Tom Cruise and his team actually were winners in dealing with the PR crisis over his divorce. Losers ..
Here’s a quick snapshot of counsel we often provide: 1.Create value, not lip service. If you don’t want to donate money to a local or national relief organization following a disaster, make sure the response is authentic to your brand. A good example of positive “branded” responses that created real value for victims vs. empty ..
It’s hard to predict, and even harder to handle appropriately. It may come in the form of a Google Alert, a phone call inviting comment, or an email from a customer or colleague. You, or your company, is being criticized in public. Some say there’s no such thing as negative publicity, but most businesses on ..
She reportedly exchanged thousands of lurid emails with another general. This angle of the Kelley story—that four-star Marine Gen. John Allen, the top man in Afghanistan and the nominee for NATO’s supreme allied commander, Europe—is grabbing the most attention. According to reports, Allen and Kelley exchanged numerous emails—the number is up for debate—some of which ..
Google’s third quarter earnings report was released early. The report surprised investors not only because of its advanced arrival, but also because it showed lower profits than the same quarter last year. The information caused a frenzy among investors, and Google’s stock dropped by around nine percent. Google might have hoped to make headlines with ..
As Warren Buffet quipped, “it can take 20 years to build a reputation and only five minutes to ruin it.” Of course, everyone wants a good reputation. But how do you get one – and more importantly, keep it? A good number of clients come to us for a crisis plan or issue management. Others ..
If anyone can sympathize with Mitt Romney’s public relations woes it is the National Football League. One of America’s favorite past times and traditions has become a symbol of corporate greed and intransigence to many fans. Even now a week after a botched call by a temp referee in the Seattle Seahawks/Green Bay Packers game ..
Hopefully, you will not need to use this information, but it’s good to know what to do if a crisis arises. If you’re a service provider, crises can arise from several situations, including being discredited publicly, a verbal misunderstanding or use of a poor choice of words. If you produce a product, crises can arise ..
